As usual, Hills and Dales Auto goes above and beyond the “norm” in doing their job.
Recently I had them swap out my Jeep hard top and install a new soft top which they did perfectly. They took the extra time and effort to wash and clean the Jeep as well which I did not ask or expect them to do. What a nice surprise and bonus!!
They are true professionals with a great work ethic and are more than fair in their compensation. They are honest and do not gouge their customers which is becoming a rarity in today’s world and is what keeps me going back to them for all my cars needs.
Troy Sorge
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October 15, 2024
Thank you for the great service you give. I have been coming there for a while with my vehicles and there was one little problem which you stepped up and took care of without any grief unlike other places trying to blame someone else. Clean facility, great staff! Job well done!!
Larry Willrich
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August 16, 2024
Absolutely ridiculous. $150 for diagnostic testing? $900 for SPARK PLUGS?!? This is routine maintenance on a GM CAR. This place overcharges by an arm and a leg, absolutely avoid. There’s a thousand better mechanics that WON’T rake you over the coals. Stay away.
Editing for receipts since the owner wants to misrepresent the work that was quoted. This place, at best, is extremely overpriced and at worst completely scamming unsuspecting drivers.
Sharina
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August 03, 2024
I need a lot of work on my car according to another maintenance shop. I called Hills and Dales Auto because I’ve heard great things and requested an estimate. I was told they don’t do estimates over the phone and I have to come in. Which is slightly inconvenient but at the same time I understand.
I was told by one maintenance shop (after a routine oil change) that I needed rear shocks , new tires and an alignment and it would be a lot of 💰 When this place checked out my car they also discovered my front left ball joint and suspension control arm needed replacing as well as my front brakes on top of everything else. (Let’s just say I’ve been hearing a noise that I may or may not have been ignoring 😄)
I’m a woman and my first concern was they were like “oh she’s a woman and doesn’t know anything about cars so here’s all the things you need because you don’t know about cars” but after the visit I had one of my best car maintenance friendly friends check out my car based on what they said and he confirmed I did actually need these things done. Which kind of sucks haha but also a good thing.
As much as I would have loved to get all the work done here, it was honestly too much for me. They quoted me a little over $3000. I literally got my quote , got in my car and maybe got a little emotional on my way home because 🫠 everything is so expensive now. I wonder how much this would have cost in 2012…
Long story short. They are very kind, thorough and empathetic. If you can afford it, I recommend this place. I waited maybe an hour for them to check my car out to confirm I needed what this other place “said” I needed done to my car. They also have a nice waiting room (magazines and an abundance of drinks like sodas, coffee, water)
When they were done the guy sat down next to me and told me my car was driven around and checked thoroughly. He explained to me what I needed maintenance on , why I needed the ball joints done immediately like that was #1! He emphasized it because it was a safety hazard. After going down a rabbit hole online after the visit, I get it and haven’t really driven my car since until it’s fixed here soon.
I probably called this place 2-3 times that day with questions and luckily I got the same guy that was familiar with my situation. I can’t remember his name but he was so helpful! Thank you!
This place is genuine and they are so kind. I highly appreciate and recommend this place 100%
Thanks again for being so wonderful. I’ll definitely be back because I honestly felt like they cared about me and had my best interest at heart. Thanks again!
Also FYI: Just one frustrating thing that maybe not everyone has to deal with but , I work 8-4 so I was trying hard to get an appt between 7am-8am or 4pm-5pm because their hours on Google say 7:00AM - 5:30PM currently. When I called to try and make an appt I was told the technician (or whatever they called the person that would be inspecting my car) doesn’t come in until 8Am and isn’t available after 4PM so keep that in mind. I had to make it work. I mean I’m glad I did but just an FYI for anyone with 8-4 jobs.
Andrew Kendrick
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August 04, 2024
Amazing customer service. Got my car in and out in less than a day. Technician called me before any work and was beyond kind and professional. Even got a text next day asking if the vehicle was running properly. Will take my vehicle(s) here in the future.
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As usual, Hills and Dales Auto goes above and beyond the “norm” in doing their job. Recently I had them swap out my Jeep hard top and install a new soft top which they did perfectly. They took the extra time and effort to wash and clean the Jeep as well which I did not ask or expect them to do. What a nice surprise and bonus!! They are true professionals with a great work ethic and are more than fair in their compensation. They are honest and do not gouge their customers which is becoming a rarity in today’s world and is what keeps me going back to them for all my cars needs.
Thank you for the great service you give. I have been coming there for a while with my vehicles and there was one little problem which you stepped up and took care of without any grief unlike other places trying to blame someone else. Clean facility, great staff! Job well done!!
Absolutely ridiculous. $150 for diagnostic testing? $900 for SPARK PLUGS?!? This is routine maintenance on a GM CAR. This place overcharges by an arm and a leg, absolutely avoid. There’s a thousand better mechanics that WON’T rake you over the coals. Stay away. Editing for receipts since the owner wants to misrepresent the work that was quoted. This place, at best, is extremely overpriced and at worst completely scamming unsuspecting drivers.
I need a lot of work on my car according to another maintenance shop. I called Hills and Dales Auto because I’ve heard great things and requested an estimate. I was told they don’t do estimates over the phone and I have to come in. Which is slightly inconvenient but at the same time I understand. I was told by one maintenance shop (after a routine oil change) that I needed rear shocks , new tires and an alignment and it would be a lot of 💰 When this place checked out my car they also discovered my front left ball joint and suspension control arm needed replacing as well as my front brakes on top of everything else. (Let’s just say I’ve been hearing a noise that I may or may not have been ignoring 😄) I’m a woman and my first concern was they were like “oh she’s a woman and doesn’t know anything about cars so here’s all the things you need because you don’t know about cars” but after the visit I had one of my best car maintenance friendly friends check out my car based on what they said and he confirmed I did actually need these things done. Which kind of sucks haha but also a good thing. As much as I would have loved to get all the work done here, it was honestly too much for me. They quoted me a little over $3000. I literally got my quote , got in my car and maybe got a little emotional on my way home because 🫠 everything is so expensive now. I wonder how much this would have cost in 2012… Long story short. They are very kind, thorough and empathetic. If you can afford it, I recommend this place. I waited maybe an hour for them to check my car out to confirm I needed what this other place “said” I needed done to my car. They also have a nice waiting room (magazines and an abundance of drinks like sodas, coffee, water) When they were done the guy sat down next to me and told me my car was driven around and checked thoroughly. He explained to me what I needed maintenance on , why I needed the ball joints done immediately like that was #1! He emphasized it because it was a safety hazard. After going down a rabbit hole online after the visit, I get it and haven’t really driven my car since until it’s fixed here soon. I probably called this place 2-3 times that day with questions and luckily I got the same guy that was familiar with my situation. I can’t remember his name but he was so helpful! Thank you! This place is genuine and they are so kind. I highly appreciate and recommend this place 100% Thanks again for being so wonderful. I’ll definitely be back because I honestly felt like they cared about me and had my best interest at heart. Thanks again! Also FYI: Just one frustrating thing that maybe not everyone has to deal with but , I work 8-4 so I was trying hard to get an appt between 7am-8am or 4pm-5pm because their hours on Google say 7:00AM - 5:30PM currently. When I called to try and make an appt I was told the technician (or whatever they called the person that would be inspecting my car) doesn’t come in until 8Am and isn’t available after 4PM so keep that in mind. I had to make it work. I mean I’m glad I did but just an FYI for anyone with 8-4 jobs.
Amazing customer service. Got my car in and out in less than a day. Technician called me before any work and was beyond kind and professional. Even got a text next day asking if the vehicle was running properly. Will take my vehicle(s) here in the future.